However,
in the unlikely instance of damage occurring during shipping, it is the
customer's responsibility to notify the shipper and Wave Monkey
immediately. If you notice any visual damage to a box when you receive
it, we recommend inspecting the contents immediately to ensure they
have arrived undamaged and that no items are missing. You should ask
the driver to document that the box arrived damaged. Often the shipper
will want to inspect the box and packaging materials, so be sure to
retain everything until instructed otherwise by the shipper.
If the damaged item is found after the driver has left your premises, contact the shipper at once:
FedEx - 800-463-3339
US Postal Service – 800-275-8777
